call us! 253-200-0300

HELP

Patient Resources

24 Hour
Referral Line:
1-253-200-0300

Medical History Form

Patient Admission Form

Courtesy Dosing Form

NWIH provides methadone at the following clinics:

  • 3727 South Tacoma Way, Tacoma, WA 98409 / Phone: 253-300-7474
  • 9720 South Tacoma Way, Lakewood, WA 98499 / Phone: 253-503-3666

Suboxone Copay Assistance

Vivitrol Copay Assistance & Providers

Washington Recovery Hotline: 1-866-789-1511

NA Meetings in Pierce County

AA Meetings in Pierce County

Substance Abuse & Mental Health Services Administration
(SAMHSA)

National Institute On Drug Abuse

Stop Overdose!

Open Positions

Job Title: Spoke Care Navigator (SCN)– Intake Patient Engagement and Retention Specialist

Reports to: SCN-RN Clinical Supervisor/Hub Care Manager

Position Type: Full Time – Non-Exempt

Work Schedule: TBD

About Us:

At Northwest Integrated Health we offer a true patient-centered, comprehensive, integrated treatment model. Our board-certified addiction specialists treat addiction as a medical specialty.

We offer a full spectrum of treatment options to our patients. When a patient contacts one of our treatment centers, they get assessed by a physician and a substance use disorder professional (SUDP). Evidence-based treatment options are discussed with the patient; and a treatment plan which offers the best outcomes is devised.

Job Summary:

SCN will be empathetic, charismatic, team-player and passionate about helping a complex and vulnerable population. SCN will perform a variety of duties both clinical and clerical in nature. This position requires skill in planning, organizing, and coordinating the delivery of patient care by all staff personnel as well as the coordination of day-to-day office activities.

Supervises: None

Primary Responsibilities:  

  • The Spoke Care Navigator will receive training and be proficient with all Intake and onboarding procedures, both clerical and clinical in nature, for all patient referrals received, including building a patient profile, creating a billing episode and verifying/authorizing insurance, records all patient demographics, screens patient to determine type of appointment to be scheduled.
  • The SCN must cover all intake and onboarding duties for an absent SCN team member as needed and assigned by the clinical supervisor.
  • Advocates for the patient with support and empathy.
  • Handles all hotline patient calls with similar urgency of a “911” call. Take the patient’s contact information first and ask the patient to walk in instead of scheduling over the phone whenever possible to start treatment that same day. 
  • Receives new patient walk ins, completes the intake process and schedules to start treatment that day.
  • Follows up with assigned patients as needed to support patient’s retention and success in treatment reschedules treatment appointments, identifies barriers to care and makes appropriate care referrals to support patient.
  • Defers all clinical questions and concerns to appropriate providers. 
  • Completes a government patient survey and meets submission deadlines for all new patients as required by the state under the Hub and Spoke Grant Program.
  • Verifies eligibility of insurance and all benefits using internet-based eligibility systems and/or insurance websites available, communicates insurance eligibility and financial responsibility with patients, schedules appointments and distributes appropriate paperwork and information to the location of the patient appointments.
  • Works in conjunction with other care navigators/office staff to ensure smooth transition of clinical schedules and that all referrals and authorizations have been completed.
  • Inputs all patient demographics and insurance information into EHR (Electronic Health Records) and informs patients on any documents such as ID card and insurance card(s) that must be presented at time of appointment.
  • Responds to insurance benefit inquiries from staff, physicians, and referring provider offices in a professional, and caring manner. Maintains a professional relationship with staff, patients, and insurance representatives. 
  • Accurately enters patient information and onboarding services completed onto the appropriate Patient Admissions Track Sheet and updates information daily for all assigned patients.
  • Observes patient confidentiality as part of HIPAA regulations.
  • Supports individual and team development by attending all training and staff meetings. 
  • Performs other duties as assigned by the SCN Clinical Supervisor
  • Contacts patients who have missed appointments or have been discharged to check on their well-being, offer support and empathy, inform them on how to resume treatment, and to reschedule into services when the patient requests to do so.
  • Other duties as assigned by the supervisor.

License or Certifications Required: 

Applicant must be credentialed with Department of Health as a CNA; MA; SUDP-T; SUDP; Certified Recovery Coach and/or obtain Agency Affiliated Counselor certification under NWIH as soon as SCN job offer is accepted.

Education and Training Requirements:

Associates Degree

Preferred experience: 

  • 2-3 years’ experience in the healthcare industry.
  • Knowledge of EPIC and other EMR
  • Understanding insurance eligibility and verification processes and knowledge of billing guidelines preferred. 

Working Conditions:

Job is performed in an office clinic setting where you will be expected to use a computer, photocopier, fax machine, phone, and other miscellaneous equipment. The employee may be required to sit for extended periods of time at a desk or station, stand, walk, or kneel as part of their daily functions. Maybe asked to lift and/or move up to 30 pounds. The noise level in the work environment is low to moderate. 

Travel Requirements:

None

Knowledge and Language Skills:

Must be able to read and interpret general business correspondence, policies, and procedures. Have the ability to write business letters, uncomplicated reports, instructions, and procedures. Ability to present information effectively and respond to questions from patients, staff, referral sources, and the general public. Should have basic knowledge of Microsoft Office and electronic medical records systems. Be able to prioritize workload and activities and follow through on assigned tasks to assure completion in a timely manner. Ability to handle multiple tasks and switch between tasks quickly. Able to establish and maintain effective working relationships with staff, clients, and outside contacts from a wide variety of ethnic, socioeconomic, and cultural backgrounds; good diplomatic skills including strong conflict-resolution skills. Previous experience with Microsoft applications - Outlook, Excel, Word, etc. 

Must be able to align with the Corporate Mission and Core Values:

Mission: To create a patient-centered, evidence-based, comprehensive, and integrated treatment model for substance-use-disorder; and to increase awareness about addiction as a chronic disease.

Core Values: Compassion, Integrity, Respect, Diversity, Excellence, Innovation, Teamwork

General Requirements:

    • Complete tasks in a timely manner
    • Act professionally at all times.
    • Ensure work area is always clean and presentable.
    • Exemplary customer service skills
    • Highly proficient in Motivational Interviewing Skills
    • Excellent communication, critical thinking and problem-solving skills
    • Compassionate and empathetic
    • Follow and enforce company policies and procedures
    • Perform work accurately and thoroughly, as a team and independently 
    • Make decisions or take actions to solve a problem or reach a goal 
    • Possessing the trait of being organized or following a systematic method of performing a task 
    • Dependable and trustworthy
    • Exhibit a positive demeanor towards others
    • Communicate effectively with patients, medical staff and co-workers
  • Adapt to change in the workplace 
  • Must be able to pass a criminal background check.
  • Must be authorized to work in the United States.

Job Title: Licensed Practical Nurse (LPN)

Reports To: Director of Nursing 

Position Type: Full Time –Non-Exempt

Work Schedule: TBD

About Us:

At Northwest Integrated Health we offer a true patient-centered, comprehensive, integrated treatment model. Our board-certified addiction specialists treat addiction as a medical specialty.

We offer the full spectrum of treatment options to our patients. When a patient contacts one of our treatment centers, they get assessed by a physician and a substance use disorder professional (SUDP). Evidence-based treatment options are discussed with the patient; and a treatment plan which offers the best outcomes is devised.

Position Summary:

LPN is responsible for the safe and efficient dispensing of medication to clients, consistent with the clinic, state and federal guidelines in the Opioid Treatment Programs.

Supervises: N/A

Primary Responsibilities:

  • Dispense and record appropriate doses of medication dispensed in the EHR, in accordance with clinic, state and federal guidelines.
  • Keep proper inventory of medication Record all doses dispensed and account for all methadone used during a Dispensary shift.
  • Accurately record patient details in the electronic medical records system.
  • Attend meetings as directed and report to the Director of Nursing and Clinic Manager as required.
  • Monitor charts for dose discrepancies and take corrective action when needed.
  • Participate in team meetings and provide such data as needed by the team for inclusion of medical treatment plan.
  • Monitor tuberculosis, HIV, and Hep C testing for all patients and assigned units, including making outside referrals when appropriate.
  • Other duties as assigned by the Director of Nursing.

License, Education, Experience Required:

    • LPN License in Washington State
  • Minimum 1-year experience working in behavioral health and substance use disorder treatment. .

Working Conditions:

Job is performed in an office clinic setting where you will be expected to use a computer, photocopier, fax machine, phone, and other miscellaneous equipment. The employee may be required to sit for extended periods of time at a desk or station, stand, walk, or kneel as part of their daily functions. Maybe asked to lift and/or move up to 30 pounds. The noise level in the work environment is moderate. 

Travel Requirements:

Travel between different NWIH facilities and to various meetings and conferences required.

Knowledge and Language Skills:

Must be able to read and interpret general business correspondence, policies, and procedures. Have the ability to write business letters, uncomplicated reports, instructions, and procedures. Ability to present information effectively and respond to questions from patients, staff, referral sources, and the general public. Should have basic knowledge of Microsoft Office and electronic medical records systems. Be able to prioritize workload and activities and follow through on assigned tasks to assure completion in a timely manner. Ability to handle multiple tasks and switch between tasks quickly. Able to establish and maintain effective working relationships with staff, clients, and outside contacts from a wide variety of ethnic, socioeconomic, and cultural backgrounds; good diplomatic skills including strong conflict-resolution skills. 

Must be able to align with the Corporate Mission and Core Values:

Mission: To create a patient-centered, evidence-based, comprehensive, and integrated treatment model for substance-use-disorder; and to increase awareness about addiction as a chronic disease.

Core Values: Compassion, Integrity, Respect, Diversity, Excellence, Innovation, Teamwork

General Requirements:

  • Complete tasks in a timely manner.
  • Act professionally at all times.
  • Ensure work area is always clean and presentable.
  • Must be able to pass a criminal background check.
  • Must be authorized to work in the United States.

Job Title: Substance Use Disorder Professional (SUDP) 

Reports to: SUDP Supervisor and Director of Operations

Position Type: Non-Exempt

Work Schedule: TBD

About Us:

At Northwest Integrated Health we offer a true patient-centered, comprehensive, integrated treatment model. Our board-certified addiction specialists treat addiction as a medical specialty.

We offer the full spectrum of treatment options to our patients. When a patient contacts one of our treatment centers, they get assessed by a physician and a substance use disorder professional (SUDP). Evidence-based treatment options are discussed with the patient; and a treatment plan which offers the best outcomes is devised.

Job Summary: The Substance Use Disorder Professional (SUDP) engages patients to assist them in treatment and recovery. The SUDP motivates patients utilizing recovery language and principles. The SUDP works closely with medical personnel to create an evidence-based, patient-centered, comprehensive, and integrated treatment model for substance use disorders and mental health disorders to include medication management. The SUDP will assist in creating meaningful Individual Service Plans (ISPs) to promote safety and other desired outcomes. SUDPs provide compassionate care through various mediums which include both individual and group counseling sessions. 

Supervises: N/A

Primary Responsibilities:  

    • Prepares and maintains a confidential, accurate, organized, and updated case file for each assigned patient. 
    • Assess, track and monitor the possible sides effects as well as the efficacy of each medication utilized during treatment.
    • Adheres to documentation deadlines as outlined in the Treatment Training Manual. 
    • Complies with documentation requirements as outlined in program policies and procedures for activities (e.g., assessments, individual service plans, dose evaluations, re-engagements, treatment procedures, and discharge summaries) and in the preparation of required reports. 
    • Diagnose patients with Substance Use Disorders using the Diagnostic Statistical Manual of Mental Disorders, 5th Edition (DSM-5) criteria and determine the appropriate risks and levels of care utilizing The ASAM Criteria Treatment Criteria for Addictive, Substance-Related and Co-Occurring Conditions. 
    • Assists with intake documentation as necessary (e.g., consent for treatment, consents to release information, initial assessment, etc.) and maintains this information in the case file. 
    • Effectively orients patients to the facility as needed by explaining issues including, but not limited to, OTP rules and regulations that may result in termination of services, the hours of service availability, patients’ rights and the grievance procedure, and costs for which they may be responsible. 
    • Uses the appropriate forms and instrumentation to assess patients’ strengths and weaknesses.  Develop with the patients’ participation, individual service plans to address recovery goals and objectives. 
    • Facilitate immediate and long-term goals, and determine the associated interventions in the treatment process, offer and support the necessary resources to be utilized toward these goals and processes. 
    • Identifies and explores barriers and their ramifications with attention to the patients’ associated readiness to change, attitudes and feelings. Examines alternative solutions and develops plans of action with the patients’ participation. 
    • Coordinates the delivery of integrated services and acts as an advocate in accessing other needed services. 
    • Identifies and responds to crises that may negatively impact treatment and uses the negative events to enhance treatment efforts when possible. 
    • Becomes proficient in and adheres to the Agency’s treatment philosophy which incorporates CBT (Cognitive Behavior Therapy), Contingency Management, and self-determination.  Becomes proficient in the delivery of the approved curriculums and maintains the integrity and fidelity of the approved curriculum. 
    • Maintains familiarity with community resources and their limitations, the procedures for making referrals, and the confidentiality requirements inherent to the referral process so that community resources are used to benefit patients. 
    • Recognizes the need for case consultation by adhering to continued supervision including, but not limited to:  case reviews, group supervision, individual case reviews, teach backs, role plays, and unsuccessful case reviews.  Maintains contact with referring professionals and seeks assistance in matters that exceed the Counselor’s level of expertise and/or scope of practice. 
    • Identifies program needs and suggests improvements to the Clinical Coordinator, Clinical Administrator, and/or Clinical Director. 
    • Acts as a resource to “team” members. 
    • Assists the Clinical Coordinator, Clinical Administrator, and/or Clinical Director in managing staffing adjustments. 
    • Effectively acts as a representative of the Agency at court and community proceedings. 
    • Continues professional training and stays current in professional development. 
  • Maintains licensure and/or certification required for job assignment.
  • Provide training to new SUDP-T and review of clinical documentation if directed by the clinical supervisor.
  • Other duties as assigned.

Job Skill Requirements and Qualifications

  • Two years acceptable experience in substance use disorder field
  • Must pass the county security clearance to work on site or in associated correctional facilities or as contractually required.

License or Certifications Required:

  • Must be registered with the Department of Health as a Substance Use Disorder Professional (SUDP) in the State of Washington.

Education and Training Requirements:

  • A.A. degree in Human Services field
  • Additional experience desired: experience in incarceration services, residential, outpatient treatment, or working with individuals with co-occurring disorders.
  • Advanced training in group process or educational programming design according to program needs.

Preferred experience: 

  • B.A. degree in Human Services field.
  • Must pass the county security clearance to work on site or in associated correctional facilities or as contractually required.

Working Conditions:

Job is performed in an office clinic setting where you will be expected to use a computer, photocopier, fax machine, phone, and other miscellaneous equipment. The employee may be required to sit for extended periods of time at a desk or station, stand, walk, or kneel as part of their daily functions. Maybe asked to lift and/or move up to 30 pounds. The noise level in the work environment is moderate. 


Travel Requirements:

Travel between different NWIH facilities and to various meetings and conferences required.


Knowledge and Language Skills:

Must be able to read and interpret general business correspondence, policies, and procedures. Have the ability to write business letters, uncomplicated reports, instructions, and procedures. Ability to present information effectively and respond to questions from patients, staff, referral sources, and the general public. Should have basic knowledge of Microsoft Office and electronic medical records systems. Be able to prioritize workload and activities and follow through on assigned tasks to assure completion in a timely manner. Ability to handle multiple tasks and switch between tasks quickly. Able to establish and maintain effective working relationships with staff, clients, and outside contacts from a wide variety of ethnic, socioeconomic, and cultural backgrounds; good diplomatic skills including strong conflict-resolution skills. 


Must be able to align with the Corporate Mission and Core Values:

Mission: To create a patient-centered, evidence-based, comprehensive, and integrated treatment model for substance-use-disorder; and to increase awareness about addiction as a chronic disease.

Core Values: Compassion, Integrity, Respect, Diversity, Excellence, Innovation, Teamwork

General Requirements:

  • Complete tasks in a timely manner
  • Act professionally at all times.
  • Ensure work area is always clean and presentable.
  • Must be able to pass a criminal background check.
  • Must be authorized to work in the United States.
  • Proof of negative TB test within past 12 months or ability or test within first six months of employment.

Job Title: Certified Medical Assistant

Reports to: Nursing Supervisor and Medical Providers

Position Type: Full Time – Non-Exempt

Work Schedule: TBD by the Supervisor

About Us:

At Northwest Integrated Health we offer a true patient-centered, comprehensive, integrated treatment model. Our board-certified addiction specialists treat addiction as a medical specialty.

We offer the full spectrum of treatment options to our patients. When a patient contacts one of our treatment centers, they get assessed by a physician and a substance use disorder professional (SUDP). Evidence-based treatment options are discussed with the patient; and a treatment plan which offers the best outcomes is devised.

Job Summary: The medical assistant will assist providers and other members of the health care team in the clinic by performing a variety of back-office and patient-related tasks and ensuring smooth patient and workflow within the clinic. The Medical Assistant performs a variety of patient care procedures within the Medical Assistant (MA) scope of practice, which may include but is not limited to: injections, EKGs, blood draws, measuring patient vital signs (weight, height, blood pressure, pulse, respiration, and temperature),manage rooming and patient flow, including pre-visit preparation, assisting with the patient visit, and post-visit duties, informs provider of schedule changes that impact patient flow, may assist with front office activities and varied scheduling tasks and reports test results as directed by the provider.

Supervises: None

Primary Responsibilities:  

  • Provide overall rooming support to the team 
  • Use EMR to obtain and transmit information. 
  • Obtain pertinent history and vital signs.
  • Give limited information/results to patients within scope of practice.
  • Coordinate referrals to other specialty clinics.
  • Coordinate clerical functions.
  • Prepare and stock exam and workrooms. 
  • Maintain instruments, equipment, and supplies.
  • Other duties as assigned by the supervisor.
  • Other duties as assigned.

Job Skill Requirements and Qualifications

  • Demonstrated dynamic leadership skills and the ability to work independently and with a team of multi-cultural staff.
  • Knowledge and experience working with commercial insurance.
  • Extensive knowledge of EPIC required.

License or Certifications Required:

  • WA State Department of Health-Active Certified Medical Assistant License.

Education and Training Requirements:

  • High School Diploma or Equivalent Degree

Preferred experience: 

  • 1-2 years as a Medical Assistant experience preferred

Working Conditions:

Job is performed in an office clinic setting where you will be expected to use a computer, photocopier, fax machine, phone, and other miscellaneous equipment. The employee may be required to sit for extended periods of time at a desk or station, stand, walk, or kneel as part of their daily functions. Maybe asked to lift and/or move up to 30 pounds. The noise level in the work environment is moderate.

 

Travel Requirements:

None

 

Knowledge and Language Skills:

Must be able to read and interpret general business correspondence, policies, and procedures. Have the ability to write business letters, uncomplicated reports, instructions, and procedures. Ability to present information effectively and respond to questions from patients, staff, referral sources, and the general public. Should have basic knowledge of Microsoft Office and electronic medical records systems. Be able to prioritize workload and activities and follow through on assigned tasks to assure completion in a timely manner. Ability to handle multiple tasks and switch between tasks quickly. Able to establish and maintain effective working relationships with staff, clients, and outside contacts from a wide variety of ethnic, socioeconomic, and cultural backgrounds; good diplomatic skills including strong conflict-resolution skills. 

 

Must be able to align with the Corporate Mission and Core Values:

Mission: To create a patient-centered, evidence-based, comprehensive, and integrated treatment model for substance-use-disorder; and to increase awareness about addiction as a chronic disease.

Core Values: Compassion, Integrity, Respect, Diversity, Excellence, Innovation, Teamwork

General Requirements:

  • Complete tasks in a timely manner
  • Act professionally at all times.
  • Ensure work area is always clean and presentable.
  • Must be able to pass a criminal background check.
  • Must be authorized to work in the United States.
  • Proof of negative TB test within past 12 months or ability or test within first six months of employment.

Job Title: Physician Assistant

Reports to: Medical Director

Position Type: Full Time – Exempt

Work Schedule: TBD 

About Us:

At Northwest Integrated Health we offer a true patient-centered, comprehensive, integrated treatment model. Our board-certified addiction specialists treat addiction as a medical specialty.

We offer the full spectrum of treatment options to our patients. When a patient contacts one of our treatment centers, they get assessed by a physician and a substance use disorder professional (SUDP). Evidence-based treatment options are discussed with the patient; and a treatment plan which offers the best outcomes is devised.

 

Job Summary:

PA will support a unique hybrid practice that includes Family/Internal Medicine and Addiction Medicine. The goals of this position are to improve access and quality of care for new and existing patients, and to
expand access to quality medication assisted treatment of substance use disorders.

 

Primary Responsibilities:  

  • Provide patient care in the addiction clinic, establishing rapport with potential and actual clients to establish care requirements
  • Performs comprehensive history and examinations, and compiles patient medical data, including behavioral health history.
  • Makes referrals to outside care/ facilities or orders diagnostic/laboratory tests as needed and collects, interprets and documents test results for patients.
  • Participates in treatment teams and develops and implements patient treatment care plans, records progress notes, and assists in provision of continuity of care.
  • Instructs and counsels patients regarding compliance with prescribed therapeutic regimens, emotional problems of daily living, health maintenance, and addiction treatment.
  • Obtain chief complaint, history, medication history
  • Perform physical examination
  • Order and interpret lab tests, order imaging as needed
  • Formulate and institute care plan
  • Patient education, informed consent for medication and treatment
  • Complete Intake H&P documentation for MAT
  • MAT medical management
  • Medication prescription as follows:
    • Controlled medications as dictated by PA'S DEA license
    • All non-controlled medication with the exception of chemotherapeutic agents, immunosuppressive agents, thrombolytic agents.
  • Procedures to be performed by PA in practice setting:
    • Suture simple wounds
    • Medication injections
    • Incision and drainage of superficial abscesses
    • Wound care and dressing changes
    • Pap smears
  • Any additional procedures will be performed with oversight until competence is documented.
  • Other duties as assigned by the Medical Director.

 

License, Education, Experience Required:

  • Graduate from an accredited Physician Assistant program.
  • Minimum 1-year experience working with individuals with issues of addiction
  • Current and valid license to practice medicine in the State of Washington; U.S. Drug
  • Enforcement Agency Substance Registration certificate (DEA)

 

Working Conditions:

Job is performed in an office clinic setting where you will be expected to use a computer, photocopier,
fax machine, phone, and other miscellaneous equipment. The employee may be required to sit for
extended periods of time at a desk or station, stand, walk, or kneel as part of their daily functions.
Maybe asked to lift and/or move up to 30 pounds. The noise level in the work environment is moderate.

 

Travel Requirements:

Travel between different NWIH facilities and to various meetings and conferences required.

 

Knowledge and Language Skills:

Must be able to read and interpret general business correspondence, policies, and procedures. Have the
ability to write business letters, uncomplicated reports, instructions, and procedures. Ability to present
information effectively and respond to questions from patients, staff, referral sources, and the general public. Should have basic knowledge of Microsoft Office and electronic medical records systems. Be able to prioritize workload and activities and follow through on assigned tasks to assure completion in a timely manner. Ability to handle multiple tasks and switch between tasks quickly. Able to establish and
maintain effective working relationships with staff, clients, and outside contacts from a wide variety of ethnic, socioeconomic, and cultural backgrounds; good diplomatic skills including strong conflict-
resolution skills.

 

Must be able to align with the Corporate Mission and Core Values:

Mission: To create a patient-centered, evidence-based, comprehensive, and integrated treatment model for substance-use-disorder; and to increase awareness about addiction as a chronic disease.

 

Core Values: Compassion, Integrity, Respect, Diversity, Excellence, Innovation, Teamwork

 

General Requirements:

  • Complete tasks in a timely manner
  • Act professionally at all times.
  • Ensure work area is always clean and presentable.
  • Must be able to pass a criminal background check.
  • Must be authorized to work in the United States.
  • Proof of negative TB test within past 12 months or ability or test within first six months of employment.

Join our team if you want to make a difference in someone's life.

If you are interested in any of the job openings at NWIH, please send your resume and cover letter to our HR Manager Amina Najam at aminaj@nwih.com and hr@nwih.com with the position in the subject line.