Northwest Integrated Health

24 Hour Referral Line 253-200-0300


Certified Medical Assistant

Job description

Reports to Location
Office Manager Varies in Pierce County
FSLA Schedule
Non-Exempt/Hourly Varies between the hours of 7a-7p
Will depend on experience

Brief Description:

The medical assistant works with the primary care physician to perform routine administrative and clinical tasks. The duties of a medical assistant help to keep the office running smoothly within daily tasks.

Job Description:

  • Certified Medical Assistant: Provides patient and business office assistance to physicians, physician assistant and nurse practitioner in a health care setting.
  • Welcomes patients by greeting them in person or by phone, answering or referring inquiries.
  • Schedule office visits.
  • Check in patients for office visit, enter insurance information into Epic system, and verify insurance information.
  • Prepares patients for the health care visit by directing and/or accompanying them to the examination room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examination room instruments, supplies, and equipment.
  • Verifies patient information by interviewing patient, reviewing and/or recording medical history, taking vital signs, and confirming the purpose of the visit or treatment.
  • Supports patient care delivery by helping health care providers during examinations, preparing laboratory specimens, performing basic laboratory tests on the premises, disposing of contaminated supplies, sterilizing medical instruments, administering medication on the premises, authorizing drug refills as directed, telephoning prescriptions to pharmacies, drawing blood, taking electrocardiograms, removing sutures, and changing dressings.
  • Completes medication prior authorizations and medication refills.
  • Generates revenues by recording information of services rendered, completing insurance forms, and responding to insurance or other third-party inquiries.
  • Keeps supplies readily available by maintaining an inventory of stock and placing orders to replenish depleted items.
  • Maintains a safe, secure and healthy work environment by following and enforcing standards, policies and procedures, code of ethics and complying with legal regulations.
  • Fosters and maintains patient confidence and protects clinic operations by adhering to federal confidentiality and HIPAA laws.
  • Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining professional networks, and/or participating in professional organizations.
  • Demonstrates initiative through participating in new opportunities and monitoring of clinic needs.
  • Looks for opportunities within the clinic that add value to their position.
  • Participates in all mandatory staff meetings and/or trainings.
  • Other duties as assigned or directed

Minimum Qualifications:

  • Demonstrated knowledge of basic Medical Assisting skills (i.e., taking vital signs, administering vaccines, recognition of abnormal signs and symptoms, etc.); first aid; patients’ rights; universal precautions; infection control; body mechanics; basic medical and nursing terminology.
  • Ability to anticipate tasks and prioritize assignments.
  • Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision
  • Demonstrated ability of positive interpersonal and communication skills with colleagues, patients, families and physicians particularly during times of high stress.
  • Follow oral and written instructions precisely.
  • Excellent organizational and multi-tasking skills.
  • Keen attention to detail and high degree of accuracy.
  • Ability to read, write, speak and understand English.
  • Experience with using everyday computer electronic technology tools (e.g., email, data retrieval, voicemail, and internet/intranet)
  • Ability to promote the delivery of exceptional customer service to both internal (patients and staff) and external customers (visitors and vendors), and work effectively with distraught or agitated individuals.
  • Ability to work productively, cohesively within a team and resolve conflict in a positive manner.
  • Adaptability is essential to manage the needs of a department with unpredictable volume and resources.
  • High school diploma or GED required.
  • Current Washington State Medical Assistant Certification or Medical Assistant- Registered (MA-C or MA-R), or the ability to obtain within 30 days.
  • National AAMA certification strongly preferred.